Easy-to-use whistleblower service – experienced supplier

A whistleblower system with a serious approach signals willingness to address problems and may make a long-term contribution to developing trust and a creative environment within the organization.

Regardless of whether you want to handle the whistleblowing cases yourself or if you want Lantero to do it for you, our solution will meet your needs.

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Customer references

Attendo logo
Barncancerfonden logo
Beans in Cup logo
Cabonline logo
Cancerfonden logo
Eletrikerna logo
Finansinspektionen logo
Gävle Kommun logo
Kjell & Company logo
Kommunal logo
Ljung & Sjöberg logo
Luleå Energi logo
Luleå Kommun logo
Nordic Wellness logo
Region Norrbotten logo
Sigtuna Kommun logo
Soltech logo
Trafikverket logo
Vesper Group logo
Attendo logo
Barncancerfonden logo
Beans in Cup logo
Cabonline logo
Cancerfonden logo
Eletrikerna logo
Finansinspektionen logo
Gävle Kommun logo
Kjell & Company logo
Kommunal logo
Ljung & Sjöberg logo
Luleå Energi logo
Luleå Kommun logo
Nordic Wellness logo
Region Norrbotten logo
Sigtuna Kommun logo
Soltech logo
Trafikverket logo
Vesper Group logo
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Anonymity

Anonymous reporting is the basis of whistleblower protection and a natural part of a serious whistleblower system.

An external solution creates credibility for the protection of the individual, both the discloser and the person being reported. Taking anonymity seriously in terms of data storage and handling procedures also provides a good basis to encourage an employee to regard the use of this channel as meaningful.

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Personal assistance

With Lantero, you are never alone. We assist you in initiating and operating your whistleblower service in a safe and secure manner.

This means that we step by step help you get everything in place to ensure a successful launch. Additionally, we are close at hand for future questions or to assist new case managers.

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Investigation competence

A good whistleblower system needs good investigators who can assess the cases received. Maintaining the right expertise with constant availability within the organization is both a challenge and a cost.

Lantero’s approach offers access to specialized expertise in the form of independent lawyers, making it possible for Lantero’s customers to conduct high-quality investigations and have swift access to expertise, at no charge until there is a case to investigate.

Why whistleblowing is important

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Blog posts

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February 15, 2024

Corruption perceptions index 2023

Every year, Transparency International compiles figures on the perceived corruption worldwide, known as the Corruption Perceptions Index (CPI). In the figures for 2023, a continued and concerning negative trend for Sweden is evident. The index measures perceived corruption in the public sector in 180 countries and is based on a combination of 13 sources with data from independent institutions specializing in the analysis of governance, business climate, and country risks. This means that the information should be understood as a reflection of actual corruption through a general perception of the situation. The figures can be assumed to be a reasonable estimate of actual conditions but are even more a useful tool for trends per country or region. Sweden's trend has been negative for many years, and after losing seven points since 2015, a new lowest level is noted with 82 points on a scale of 100. The ranking is significantly lower than the Nordic neighbors Denmark (90 points), Finland (87 points), and Norway (84 points), but still somewhat higher than Iceland (72 points). Transparency International Sweden is calling for a comprehensive and systematic approach to combating corruption and undue influence, encompassing both the private and public sectors. Furthermore, they request an overview of the criminal penal code, including corruption offenses, announced by the government over a year ago. Transparency International Sweden is ready to actively contribute to shaping an action plan in this area but notes that the proposals made in connection with the previous national action plan are still relevant three years later. That this is the case is possibly not surprising, as corruption in a society is closely intertwined with a wide range of factors and societal development in a broader sense. Corruption is associated with demographics, transfer systems, the level of trust in society, and a multitude of other cultural factors, along with more or less explicit incentive structures. The political effort against corruption is therefore a task that requires extensive efforts on many levels to be effective. And it typically requires long periods of time.
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February 12, 2024

New edition of BankID authentication

BankID is a widely used method in Sweden for secure logins. The method enjoys high trust and is used for everything from logging into government websites to handler logins for Lantero's whistleblower service. During the spring, security will be enhanced with an upgrade called "BankID Secure Start." The background is that there have been frauds where scammers have deceived users into authenticating fraudulent activities remotely. Therefore, from May 1, 2024, the so-called "secure start" will be mandatory for BankID login and authentication, with some exceptions. (The upgrade is already implemented in the Lantero service.) The most significant change is the removal of the option to initiate authentication with a personal identification number (personnummer). This option has been an easy way for scammers to activate a user's BankID service during a phone call, making it seem like a confirmation of the transaction's legitimacy. Since personal identification numbers are public and relatively easy to obtain, it has become a common method for scammers to access various e-services. Changes with "secure start" aim, among other things, to ensure that the customer's BankID is physically located in the same place as the device accessing the e-service. To achieve this, two separate methods are established: a moving QR code and auto-start for BankID on the same device. With a QR code, it becomes easy for the user to scan the code on the computer with their mobile phone. The fact that the QR code is dynamic means that it regularly changes appearance, making it more difficult for someone at a distance to capture a photo or screenshot for login. Overall, logging in with BankID and the respective e-service from different locations becomes relatively challenging. At the same time, logging in remains easy for those using Mobile BankID on their mobile phones. For those who want to log in to a service from the same device where they have BankID – typically logins to e-services via mobile phones – increased security is achieved with "auto-start." The BankID app is launched directly without intermediate steps on the device where the login occurs. With this setup, the customer experience is simple and smooth, while security increases by reducing the risk of scammers exploiting intermediate steps in the login process.
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January 18, 2024

Incorrect reporting – problems and misconceptions

Whistleblower services have, over the years, gone from being a tool used by certain larger or particularly committed companies, to a legislatively mandated necessity. These channels are suddenly widespread in the business sector, among authorities and organizations. This has led to new patterns when it comes to problems and challenges. One theme that is periodically discussed is erroneous reporting and its potential effects. There is occasional concern about how the operations can be harmed by misdirected reports. For example reports that are either not formally considered whistleblower cases or reports made in bad faith, meaning intentionally incorrect reporting. The concern revolves around the risk that as a manager or employee, one might be hesitant to do their job or make decisions that could be perceived as tough. The fear is that as a manager, one might be defenseless against fabricated accusations. It is, of course, desirable that problems are primarily discussed openly. However, as long as there is a willingness or tendency to report anonymously, it must be assumed that such a reporting avenue is a supplementary option that holds some kind of value. It may be viewed as a problem that employees want to report anonymously. But the solution is rather a long-term trust-building process through serious handling of problems, not eliminating the option to report anonymously. The notion that a manager would be defenseless against baseless accusations presupposes a fundamentally unprofessional handling of whistleblower cases and a lack of professional staffing. Incorrect reports should, of course, be assessed on their merits. They should either be referred to the right department or dismissed in cases where the information is incomplete or the accusations cannot be substantiated. The assessment of whistleblower cases should always be carried out by a limited circle of professional individuals. These individuals should have good judgment and high trust among colleagues. Some criticize whistleblower channels for being just another tool for gossip and mudslinging, as discussed in an article in the magazine Chef recently. However, in an organization where discerning individuals evaluate cases based on their actual merits, the whistleblower channel will become quite unattractive for spreading baseless accusations and incorrect reporting. The problem is likely often the lack of professional staffing in whistleblower processes. In many of the smaller organizations that now must have whistleblower systems, relevant internal resources are lacking. New legal obligations are often regarded as something to be handled as quickly and easily as possible. This tends to result in the channel functioning less effectively than it could and perhaps even contributing to a poorer organizational culture rather than a better one. Often, much of the work can be handled internally even in small organizations. But there are good reasons to have support from someone with experience in assessing and handling cases, understanding legislation and practice, establishing procedures to guide misdirected cases correctly, or managing correspondence with and feedback to a whistleblower to build a strong organizational culture and establish long-term credibility in the whistleblower channel.

What do our customer think?

Lantero are always easy to get hold of when you have questions about a case and I like that we can always get support.

Gabriella Demirci

Coordinator of the whistleblower function, Botkyrka municipality
We are very happy with the service that Lantero has given us from the very beginning, all the way from support regarding the whistleblowing process to detailed questions regarding individual cases. Lantero are always available and respond quickly, relevantly, and educationally, even at non-working hours, with great customer-focused commitment. It makes it both safe and convenient for us to have this support from Lantero.

Jakob Söderbaum

Data Protection Officer, Huddinge municipality
Lantero's whole approach feels serious and well thought out, it suits us.

Monika Sundesson

Head of HR, Barncancerfonden
Even before the new law, we were looking for different possibilities of integrating whistleblowing into our code of conduct. We found Lantero to be simple, clear and it was especially good with an independent party that was not connected to other governance functions or collaborators within the company. Everything has worked smoothly, and the tool is simple to handle if cases come.

Josefin Sollander

Chief Communications Officer, Soltech Energy Sweden AB
I appreciate Lantero's care and pragmatism.

Niklas Nordh

General Counsel, Cabonline
Lantero's service is the most thorough in the industry with consistently high quality at all levels. It was also very easy to implement the process. We work with recruitment and consultants in finance, such as CFOs, controllers, and accounting economists, and the trust that an independent whistleblowing channel creates becomes an advantage in the relationship with customers as well as candidates.

Peter Bergmark

VD, Vindex AB

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